Generative AI (GenAI), machine learning (ML), and large language models (LLMs) are all becoming increasingly important to modern enterprises, but achieving measurable value from AI is still a challenge. Part of the issue is that a well-trained AI model relies on a large amount of data, and for many companies, organizing and making use of […]
The AI Trust Gap: A Psychological Perspective
Only 52% of employees are confident their organization will ensure AI is implemented in a responsible and trustworthy way, according to Workday’s Closing the AI Trust Gap report. Trust will be key to getting employees engaged in the change needed to realize AI’s full potential. In my last post I looked at what can be done from a cultural perspective. In this […]
The Rise of Generative AI in Insurance
The global market for artificial intelligence (AI) in insurance is predicted to reach nearly $80 billion by 2032, according to Precedence Research. This growth is being driven by the increased adoption of AI within insurance companies, enhancing their operational efficiency, risk management, and customer engagement. Despite widespread integration of AI in the industry today, its full […]
Ask a Data Ethicist: What Data Is OK to Use to Prompt ChatGPT?
Millions of people are using ChatGPT on a regular basis to assist them in both personal and professional capacities. This month’s question centers on the data used to prompt ChatGPT. Our reader, who shared that they are an ESL speaker, would like to know if it’s ethical to have ChatGPT create summaries of information (specifically, […]
How GenAI Bridges the Data Gap Between CMOs and CFOs
Marketing budgets are never entirely safe. While it may seem like pressure is easing as global economic estimates turn slightly sunnier, consumer demand is still getting more expensive to capture and close – which means scrutiny from finance chiefs is as tough as ever. To keep investment flowing, CMOs need to get better at not only boosting […]
2024’s Predominant Technology Trend? The Cloud
As AI becomes an integral part of business processes and strategic planning, organizations have increasingly based their data strategies around its capabilities. Businesses are generating more data than ever from sources like IoT sensors, customer transactions, social media, and more; managing and extracting value from this explosion of big data has become a key priority. […]
7 Ways AI Will Transform Data Storage
The rapid adoption of artificial intelligence and machine learning (AI/ML) over the past year has transformed just about everything – ushering in a new era of innovation and growth the world has never seen. The same goes for data storage, where the technologies’ impact will be transformative, enabling greater business agility that companies need to […]
How to Achieve Self-Service Data Transformation for AI and Analytics
Data transformation is the critical step that bridges the gap between raw data and actionable insights. It lays the foundation for strong decision-making and innovation, and helps organizations gain a competitive edge. Traditionally, data transformation was relegated to specialized engineering teams employing complex extract, transform, and load (ETL) processes using highly complex tooling and code. […]
The AI Trust Gap: A Cultural Perspective
Only 52% of employees are confident their organization will ensure AI is implemented in a responsible and trustworthy way, according to Workday’s Closing the AI Trust Gap report. Trust will be key to getting employees engaged in the change needed to realize AI’s full potential. This post will look at what can be done from a cultural perspective. What Is […]
How AI Tools Like Conversational Intelligence Improve Healthcare Customer Journeys
According to a recent report, a continuous loop of disruptions impacts 20% of customer interactions in healthcare, with nearly half of these disruptions delaying or preventing patient care. However, organizations using conversational intelligence to listen to and analyze the voice of the customer (VOC) are realizing benefits, citing a 25% increase in first-call resolution rates and […]