by Angela Guess

According to a new press release, “NICE introduces its next generation interaction analytics solution, based on the Nexidia platform, which sets a new standard for accurate, real-time omni-channel analysis. The Nexidia Analytics solution, which incorporates best-of-breed capabilities from both Nexidia and NICE, uses deep learning neural networks to perform sophisticated audio and text search across interaction types, such as calls, chats, emails, and surveys. The robust, recording-agnostic solution delivers unmatched value as a driver of business insights. Coupled with NICE’s existing analytics capabilities, the next generation analytics platform will equip new and existing customers with the tools to achieve business success across the enterprise.”

Miki Migdal, President of the NICE Enterprise Product Group, commented, “We are proud to offer the most advanced analytics solution in the market, which encompasses our vision of ‘analytics with no limits… Leveraging Nexidia’s leading capabilities, the latest NICE solution offers unparalleled accuracy, scalability and performance, enabling organizations around the globe to capitalize on the powerful insights from their omni-channel interactions. Infusing analytics into all our solutions is a pivotal strategy for NICE, and the integration of this technology with our WFO suite represents another critical step in reinventing customer service.”

Read more at Business Wire.

Photo credit: NICE